Connecting Destinations Creating Memories
العربية العربية

FAQ

Some trips include rest stops; however, trips that offer onboard host service do not stop at rest areas.
No, boarding or disembarking passengers during the trip is not permitted. Passengers must adhere to the designated route direction.
Travel instructions and terms & conditions can be found on the printed ticket or the electronic ticket.
Yes, subscription cards are available for Irbid routes from Amman or Zarqa, offering preferential prices and special benefits.
Tickets may be refunded or exchanged at least three hours prior to the scheduled departure time.
You may contact Customer Service, reach out through the company's social media pages, or submit your request via the mobile application. The relevant team will respond as soon as possible.
  • Egypt: 80 kg
  • Syria: 50 kg

An additional fee is charged for each extra kilogram exceeding the allowed limit.

The allowed baggage weight is 30 kg. Additional charges apply for each extra kilogram.
You can locate branches locations through the company's mobile application by selecting the branch location, or by contacting the customer service at +962 6 566 4141.
Abdali, Tareq (Tabarbour), Seventh Circle, South Terminal - Al-Wehdat, Irbid, Zarqa, and Aqaba.
The Customer Service Department operates 24 hours a day, 7 days a week.
No. No additional fees are charged beyond the paid ticket price.
Yes. In such cases, the passenger will be informed of the next available trip, and the journey will be rescheduled without any additional charges.
In the event of lost luggage, the other party is notified immediately. The luggage is then tracked, and any missing items are secured and returned to the passenger as soon as possible.
If the passenger wishes to cancel or reschedule the ticket, they must contact the Customer Service Center, where the ticket will be canceled or rescheduled in accordance with the applicable procedures or by changing the ticket through the mobile application.
JETT offers three types of Business Class services at King Hussein Bridge, as follows:
  • Service (A): Designated for Palestinian nationality holders residing in the West Bank. This service includes reception in the Business Class lounges on the other side of the bridge.
  • Service (B): Also designated for Palestinian nationality holders residing in the West Bank, but does not include reception in the Business Class lounges on the other side.
  • Tourism Service: Designated for Jerusalem ID holders and foreign nationals holding valid entry visas.

Note: All the above services are available for children aged 3 to 12 years, and the ticket price for children is 50% of the original ticket fare.

No. The passenger is handled according to the departure time stated on the ticket, not the early arrival time. Transfers are strictly conducted based on the official departure time printed on the ticket.
No. Ticket changes or cancellations are not permitted under the regular service.
Yes. An additional fee of JOD 2.00 is charged for each extra piece of luggage.
The ticket price includes:
  • Passenger transportation
JETT offers a single regular transportation service for passengers traveling to the other side via King Hussein Bridge. The ticket price is JOD 7.00.
Shipment delays may occur due to circumstances beyond control, including:
  • Unexpected weather conditions
  • Customs clearance procedures
  • Missing or incorrect shipment information
  • Public holidays or operational restrictions
  • Emergency situations beyond the company's control
Yes, JET Express is committed to protecting customer data and personal information. All data is handled in accordance with the highest applicable security and privacy standards.
  • Yes, JET Express offers professional packaging services upon request, based on the type and contents of the shipment, to ensure its safety during transportation.
  • Additional charges may apply depending on the type of service. For more details, please contact Customer Service.
  • Domestic same-day delivery: Delivery is completed on the same day, subject to the shipment pickup time and JET's daily route schedules.
  • Domestic next-day delivery: Delivery is completed within 24 hours.
  • International mail: Delivery is completed within 3 to 7 business days, depending on the destination.
JET Express's land transportation network covers the following destinations through approved routes:
  • Jordan (Domestic)
  • Palestine
  • Egypt
  • Syria
  • Domestic same-day delivery: Subject to route schedules and destination availability.
  • Domestic next-day delivery and international mail: Shipments are accepted from 8:00 AM to 8:00 PM.
You can easily do the following:
  • Contact the JET Express Customer Service team through the approved channels
  • Open a support ticket to follow up on the case until the issue is resolved
  • Monitor the status of the claim until final closure
  • Contact the call center
Yes, certain international shipments may require:
  • Health or regulatory approvals
  • Additional customs documentation
  • An Indemnity Letter for specific destinations
  • Approvals from official authorities in the destination country, depending on the type of shipment
Yes, there are certain items that are prohibited or restricted from shipment, including but not limited to:
  • Hazardous or flammable materials
  • Liquids that are not properly packaged or securely sealed
  • Certain food items, depending on the destination
  • Gold, cash, valuable antiques, high-value items, and any sensitive items or those that violate local and international transportation regulations
  • An official claim is opened with the Customer Service Department.
  • The case is reviewed in accordance with the company's approved terms and conditions.
  • Appropriate compensation is provided based on the level of liability and applicable agreements.
JET Express offers a wide range of logistics and courier services, including:
  • Domestic shipping within Jordan "Same Day & Next Day"
  • International shipping
  • Cash on Delivery (COD) services
  • Reverse logistics and returns management
  • E-commerce shipping solutions
  • Freight forwarding
  • Customs Clearance
You can track your shipment at any time using the electronic tracking tool available on our website.
Yes, we provide specially designed and equipped vehicles to accommodate wheelchairs and meet the needs of people with special needs.
All buses are equipped with all approved safety equipment.
Yes, all buses are equipped with a GPS tracking system.
The full-day service includes up to 10 hours, while the half-day service includes up to 5 hours.
Yes, all prices include the cost of fuel.
Yes, we have drivers who are proficient in speaking English.
No, pets are not allowed on board the buses.
No, all buses are rented with a certified driver.
No, smoking is strictly prohibited on board to ensure the safety and comfort of all passengers.
Bus prices vary depending on the trip details, such as the destination, trip duration, bus type, and the type of service provided.
Availability of the required buses can be confirmed through direct coordination with the Tourism Transportation Department.
A booking can be confirmed by sending the booking details via email or by visiting the administration office.
We offer several payment methods, including:
  • Bank transfer or bank deposit
  • Payment via electronic link (Smart Link)
  • Credit cards
  • Cash payment
We offer a diverse fleet of buses in various sizes to meet all needs, suitable for both large and small groups.
4 trips per day